Please write us an email to firstname.lastname@example.org with your booking information or just call us +3706 30 999 60 and get help from our agent directly.
In order to get in touch with us you can email us at email@example.com, usethe live help at the bottom of the main page or use the number to call us.
We have tie-ups with top car rental suppliers, thus we are able to provide discounted rates and deals all over the world. We not only let you save up to 50% against the usual retail tariff, but also guarantee reservation against a minimal deposit payment.
Security charges for a rental differ from a supplier to supplier and country to country. Generally, you are informed about your security deposit or charges at the time of booking under the "rate details" link for each car and this information is also included in your rental documentation.
Currently all the suppliers we use will require a credit card on arrival in the name of the main driver on the rental agreement.
Upon reserving a car from YoloRent.com, you would be required to pay a small amount of the total payment aount at our website, while the rest of the payment is to be made at the rental desk, when you present your voucher to collect your booked car.
This will be sometimes possible in many locations, however if you cannot book online then please call the customer support number +3706 30 999 60 and we can advise if this can be done at short notice.
Fuel policies are clearly stated in the local supplier terms and conditions in the “more info” link next to the car you are looking at. YoloRent prides itself on being the only car hire broker that only works with companies with a “fair fuel” policy. This means you will need to return the car back with the same amount of fuel as you collected it with, with no added admin fees for this service.
These will be shown clearly in the local supplier terms and conditions, it will also show if there is any young driver surcharge when renting a vehicle. Some suppliers charge extra per day for drivers under a certain age, again this is paid locally. This can be found by pressing the “more info” link next to the car you are looking at.
Car rental service works on a 24 hour clock, so if you rent from 10am Monday to 10am Tuesday this is considered 1 day. If you rent from 10am Monday to 1pm Tuesday you have then passed 24 hours and have therefore entered a second day of rental and will therefore be charged for 2 days rental. Please therefore check your times carefully when booking as times can have a big impact on price.
As child seats are mandatory in most countries, by requesting them in advance they are always available. If you have reserved these on your booking then the supplier will confirm these are available as well as checking if the car is available. Please note that these are payable locally and must also be fitted by a parent or guardian.
It may be possible to arrange an out of hours pick up with the supplier, however there is an additional fee payable locally for this service. Office hours are clearly stated on the “more info” link next to the car you are looking at. If a supplier has confirmed the booking after hours they will be aware a customer is arriving.
If the supplier agrees to open a location outside of the regular hours to provide a vehicle to you, then they will usually charge a fee for doing this - this is called an 'out of hours fee'. This fee covers the cost of staffing the location and is payable locally when collecting the vehicle.
The International Driving Licence (IDL) is recognised worldwide and identifies its holder as a properly licensed driver. It is normally valid for 5 years but does not replace a valid National Driver's Licence which will always be required. It enables local traffic police and rental companies to understand the language on your normal driving licence. The IDL is not required where English is the primary spoken language of the country. It is also not mandatory in many countries within Europe, but is recommended for most due to language barriers. The requirement for the IDL will be clearly shown during the booking process and on your rental documentation. These can easily be obtained from the post office or government authorisations.
YoloRent.com is sertified user, which guarantees that all the visitors data are protected during the booking. This means your credit card and other confidential information is protected with industry leading SSL encryption. For more information please contact your bank.
In the event of a delay, if you have already provided us with your flight details then the supplier will be able to track this. In the event of a long delay, you can also contact our team who can advise the location of your situation. In the event of a cancellation, please advise our team as soon as possible, as we will need to cancel the vehicle with the supplier and failure to notify us will result in extra charges.
In case, please call +3706 30 999 60
In the event of any mechanical difficulties or accidents involving your car, it is important that you advise the local car rental company as soon as possible, (within 24 hours). In the case of an accident the local police should be advised and a police report completed, and the full details of the 3rd party should also be taken. You will need to complete a full accident report form when returning the vehicle to the supplier. The car rental company must give authority to replace or repair a vehicle. It is important that you retain a copy of all documentation for your own records.
Please either call a member of our team on +3706 30 999 60 quoting your reference or email us at firstname.lastname@example.org again quoting your reference and we will be happy to help. If you have received your confirmation email but there is no voucher attached please click the link in the email and print out your voucher.
Please call one of our team on +3706 30 999 60 who can assist you in locating your booking reference. If you already have your reference, but need a copy of your voucher, they will be able to assist you with this also.
When returning a vehicle you should always follow the instruction given by the local supplier at the time of rental. Failure to follow these instructions such as parking in the correct parking area may result in additional charges.
If you have not yet collected the vehicle, please contact a member of our team to assist on +3706 30 999 60 or by email on email@example.com. If you have already collected the vehicle, it is possible to do this with the supplier locally, although this maybe charged at a higher local rate. It may be possible for us to arrange this on your behalf and negotiate the same lower rates as you have paid with YoloRent.com, this however does depend on the supplier. If you would like to check if this is available please call +3706 30 999 60.
If you have issues with your car your first call should be to the car rental company, they will then help with the problems you may be having. If for some reason you are unable to contact them please call our customer support team on +3706 30 999 60 and we will try to help with the situation.
If for any reason you are unhappy with any aspects of your rental, you must report your concerns at the time locally to the local supplier. If you are still not happy and you wish to make a formal complaint, all complaints, (and customer queries after the rental has completed), must be put in writing to our customer support team at firstname.lastname@example.org. We will then make investigations on your behalf. You will receive an acknowledgement of your email within a 3 working days and we endeavour to answer all customer service queries within 28 days of receiving them. Sometimes we can experience delays if we are liaising with the suppliers. To help us process your query quicker please provide yolorent.com with your reservation number and include all paperwork from the supplier relating to your rental if possible.
YoloRent.com is unfortunately not able to refund any unused days or part days if the vehicle is returned early on any rental. Some of our car rental partners may agree on some compensation but this is not guaranteed and is at their discretion.